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It is the electronic ticketing platform operated by Rafiso Holding Company Limited for buses and daladalas in Tanzania. Operators provide transport; Tiketi Kiganjani provides purchase, issuance and verification technology.

Open Buy tickets, select the available route and stops, passenger category and quantity, then enter the requested passenger details. Review the total before paying through the displayed payment option. Payment instructions are not themselves a ticket; check that your ticket has been issued.

Yes. The website supports guest purchases using the requested name and phone number. Keep the purchase reference and access to that phone for ticket recovery. Some app features require a signed-in account.

Yes. Select the quantity offered in your purchase flow. Each issued ticket has its own validity and use record; one ticket cannot be reused for several journeys. The maximum quantity can differ between the website and app.

Yes, buying for another intended traveler is allowed. Confirm with support how the traveler will receive and present the ticket before paying, especially when they use a different account or phone: some app verification flows require the purchasing account. Once issued or assigned to its intended traveler, a ticket is not transferable. Do not share account credentials.

Check the purchase status and Find my tickets first. Keep the payment provider reference, amount, time and phone number used. Contact support with those details so the transaction can be checked. Avoid paying again while the first payment is unresolved; a payment message alone does not confirm ticket issuance.

Use Find my tickets with the phone number used for purchase and complete the requested phone verification. If you no longer control that number, contact support for identity and purchase checks. Support will not ask you to send a one-time verification code or password.

Send the route, boarding and destination stops, passenger category, displayed fare and any ticket or payment reference. Do not authorize a payment you do not understand. For an unauthorized charge, also notify your payment provider promptly. Support will investigate; the ordinary no-refund policy does not remove legal remedies.

A digital passenger ticket is route-based rather than a reservation on one named bus. Use an eligible participating bus serving your ticketed journey and confirm acceptance through verification. Some printed tickets have bus-specific checks. Ask support before boarding when the bus or ticket conditions are unclear.

Only where compatible-segment acceptance is available. The bus must serve your origin and destination in the correct sequence and travel direction, and the ticket must pass verification. Merely passing one shared stop, travelling in the opposite direction or serving a different segment is insufficient. Acceptance is not available on every route.

An issued, unused ticket is not limited to the purchase day solely because of its purchase date. It must still be valid for the journey and must not be used, cancelled, refunded or expired. Check any expiry or restriction actually shown on the ticket. A payment instruction or purchase quote can expire before a ticket is issued; it is not an unused travel ticket.

Present the ticket code or the supported ticket medium to the authorized attendant. The system checks its status and journey eligibility and records successful use. The public Verify a ticket page can help check a reference, but does not reserve a seat or replace the boarding check. Keep ticket codes private.

Ask the attendant for the reason shown, such as already used, wrong journey or an expired ticket. Contact support with the ticket reference, route, bus identifier if available and time. Do not alter the ticket or repeatedly confirm its use. A screenshot alone does not override the verification result.

Yes, request assistance from support. Provide the unused ticket reference and the new origin, destination and route you need. Support must check the ticket and the available service before arranging a change. There is no automatic self-service route change or guarantee of approval; do not assume the original ticket already covers the new route.

Ordinary refunds for a change of mind are not offered. Contact support about rebooking instead. This business policy does not exclude remedies required by Tanzanian law, including applicable remedies for unauthorized payments, failed supply or other legally actionable problems. Explain the issue and provide the relevant transaction reference.

Use the password-reset option on the sign-in screen for your app or account type and follow its verification steps. If you cannot access the registered phone or email, contact support. Do not create a new account to bypass a verification or suspension issue.

In the Passenger App, open Profile and choose Delete Account. Alternatively, use the Account Deletion page to email a request without installing the app. Email requests require verification and processing by support. Once the deletion process starts, the account enters a 30-day deactivation period; signing in within that period restores it.

Closure blocks sign-in with the original account details after the restoration period. It does not automatically erase all personal information. The current process retains profile information and linked records; historical tickets include passenger names. You may request a separate review for erasure or restricted processing, subject to lawful retention requirements. See the Privacy Policy and Account Deletion page.

Email contact@tiketikiganjani.co.tz, describe the information and right concerned, and give a way to identify the relevant account or purchase. We may need proportionate identity checks before disclosing or changing information. You may also complain to the Personal Data Protection Commission; contacting us first does not remove that right.

Choose the student category where available and provide the requested student identification to support eligibility checks. Being a student does not automatically make someone a minor. For a child, a parent or lawful guardian should contact support about the authorization and safeguards required before submitting the child’s documents. Do not upload another person’s ID.

Use the operator registration form and provide the requested business and contact information. Registration is reviewed before operational access is assigned. Existing operators should include their operator reference when asking about staff access, buses, route information or ticket records.

Apply through agent registration. Issuance and stock access depend on approval and assigned permissions. For an existing account, send the agent reference and relevant stock or transaction reference to support. Do not use another agent’s credentials or issue outside your allocation.

Sign in with your assigned account and use the supported scanner or ticket-entry method for your assignment. Check the exact verification message before retrying. Report the ticket reference and bus or assignment to the operator or support. Do not mark an already-used or rejected ticket as valid, and limit access to passenger information to the verification task.

Note the page or app, what you were trying to do, the error message, time and device/app version if known. Check your connection and reopen the app before retrying a non-payment action. Send a screenshot only after hiding passwords, verification codes and other people’s details. Do not repeat payment or ticket-use confirmations while the outcome is uncertain.

Email contact@tiketikiganjani.co.tz or call +255743313344 using the links below. Explain your role and issue and include only relevant ticket or transaction references. For account deletion or data rights, use the specific request instructions so the team can verify your authority.