Request account deletion

1. Send a request without the app

Use the button above or email contact@tiketikiganjani.co.tz with the subject “Tiketi Kiganjani account deletion request”. Include the name on the account and registered phone number. Say that you want account closure and deletion of associated personal information, and identify any particular records you want reviewed. For operator, agent or staff accounts, state your role so the request can be handled under the relevant business arrangement.

2. Verify control of the account

Support may ask for proportionate information to verify your identity and account control before processing. Do not include passwords, payment PINs or one-time codes in the email. Do not send identity documents unless a verification method has been agreed. A public visitor cannot delete someone else’s account through this page. Ask for confirmation that processing has started and the date the 30-day period begins.

3. The in-app option

If you can sign in to the Passenger App, open Profile and choose Delete Account, then confirm the request. This starts the pending-deletion process and signs out that session. Uninstalling the app by itself does not request account deletion. You do not have to use the app to send the email request above.

4. The 30-day restoration period

Once the account-closure process starts, the account is placed in a deactivated, pending-closure state. Signing in within 30 days restores the account and cancels that pending closure. If you want closure to proceed, do not sign in to restore it. After the restoration period, the closure process permanently closes the account and blocks sign-in with the original account details. Email support if you need to check the status without restoring it.

5. What closure removes and what remains

Closure blocks sign-in with the original account details; it does not automatically erase all associated personal information. The current process retains profile and authentication records, identity information, student ID files and linked ticket or purchase history. It does not confirm that other signed-in sessions have all been revoked.

Historical ticket records retain passenger names and can remain linked to the closed account. Where necessary and legally justified, ticket, payment, tax, security and dispute records may be kept after closure. The company’s standard retention policy is five years unless another statutory, regulatory or justified period applies; this does not justify keeping every personal record for five years.

Request a separate review for erasure of information no longer needed or for restricted processing. Support should explain which information can be removed, which must remain and why. The current closure process alone is not confirmation of that erasure.

• Privacy Policy

6. Data rights and help

Account closure and personal-data erasure requests are considered separately because lawful retention can limit erasure. You can ask for access, correction or an explanation of a refusal, subject to applicable law, and complain to the Personal Data Protection Commission. Contact Rafiso Holding Company Limited using the details below; do not submit another person’s request without lawful authority.

• Support
• Personal Data Protection Commission