Privacy Policy

1. Information we collect

When you use Tiketi Kiganjani, we collect information you provide directly - such as your full name, phone number, and email address - along with records of the tickets you purchase, the routes you travel, and your payment transactions.

2. How we use your information

We use your information to issue and verify tickets, process payments, provide customer support, send you notifications about your purchases, and meet our regulatory obligations to transport authorities.

3. Data retention & LATRA compliance

Ticket and purchase records are retained even after an account is closed or deleted. This is required by LATRA (Land Transport Regulatory Authority) regulations, which mandate that transport ticketing records be kept for verification, audit, and dispute-resolution purposes.

4. Account deletion

If you request account deletion in the app, your account is deactivated immediately. For 30 days, you may log back in to reactivate it. After 30 days, the account is permanently closed and your phone number becomes available for a new account. Your historical ticket and purchase records remain in our systems as described above, and are no longer linked to an account you can access.

5. Sharing your information

We share information with bus operators and their staff to fulfil your ticket, with payment providers to process transactions, and with regulatory authorities such as LATRA when required by law. We do not sell your personal information.

6. Your rights

You can review and update your personal information from your profile at any time, and request account deletion as described above. Contact us using the details below for any other request regarding your data.

7. Contact us

Questions about this policy can be sent to hello@example.com.